How Do We Handle Fraud?

At CHL Insurance Solutions, we are committed to protecting you from fraud in the Federally Faciliated Marketplace, Medicare and Georgia Access Exchange programs. Fraud can happen when someone tries to misuse your personal information or submit false claims or applications for enrollment to get money and/or benefits they are not entitled to. We follow strict guidelines to ensure your trust, and pledge to immediately report instances of fraud to the appropriate state and federal agencies. We also prioritize safeguarding your personal information, handling it with the utmost care and only sharing it with trusted, authorized parties when necessary to determine plan eligibility and to submit applications for enrollment on your behalf. Any other sharing of information would only be done with the expressed written and/or recorded verbal permission of the client.

If you suspect you've been a victim of fraud--whether it's related to Medicare, the ACA Marketplace, or Georgia Access, here's how you can report it:

Medicare

Contact 1-800-MEDICARE (1-800-633-4227) or report it online at Medicare.gov. You can also contact your local Senior Medicare Patrol (SMP) for assistance by visiting smpresource.org

Federally Facilitated Marketplace

Call the Marketplace Call Center at 1-800-318-2596 or report it to the Federal Trade Commission (FTC) at ftc.gov

Georgia Access Exchange

Submit a report through the Georgia Office of Commissioner of Insurance (OCI) at oci.georgia.gov. You can also call the fraud tip line at (404) 463-0953, email at CID@oci.ga.gov, or mail at:

OCI Criminal Investigations Division

2 Martin Luther King Drive, Suite 720, West Tower, Atlanta, GA 30334

We encourage you to act quickly if you notice anything unusual, like unsolicited calls asking for your Social Security, Medicare Beneficiary Identifier (MBI), Medicare ID, or payment for coverage.